Lead Business Analyst

Role : Manager - Lead Business Analyst

Location : Gurugram & Hyderabad

Skills : LBA+ Smart Dispute

Exp : 10- 15yrs

Your key responsibilities will include :

We are seeking a highly experienced Senior Business Analyst with deep expertise with 12+ years of experience in Pega Smart Dispute and a strong background in the banking and financial services sector.

Facilitate workshops and discussions to gather and clarify requirements.

Engage and manage stakeholders across various teams, ensuring alignment on project deliverables.

Propose streamlined workflows and automation or redundancies.

Ensuring the requirements align with business goals

Ensure systems and processes comply with local and international regulations

Identify potential risks and developing mitigation strategies

Keeping abreast of regulatory changes and updating the processes accordingly.

Better understand the customer needs and preferences to deliver the right products and services for enhancing customer satisfaction.

Automation mindset for process optimizations, operational efficiency improvements.

A motivated BA with a proven history of delivering the customer centric solutions across various domains in the Banking industry.

Minimum 10+ years of experience in Banking industry with strong knowledge in banking domain including Business Private Banking, Personal Banking, Corporate and Institutional Banking, Home and Business Lending, Fincrime, Fraud, Retail banking and Investment banking.

Experience in any BPM tool, Pega skill is a bonus for this role.

Experience in software development methodologies such as agile / Scrum.

Must have : Pega Smart Dispute Skills