Key Account Manager

Job brief

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities :

1.Operate as the lead point of contact for any and all matters specific to your customers.

2.Build and maintain strong, long-lasting customer relationships.

3.Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

4.Ensure the timely and successful delivery of our solutions according to customer needs and objectives

5.Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders

6.Forecast and track key account metrics

7.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

8.Assist with high severity requests or issue escalations as needed

Requirements :

1.Proven account management with 2 + years of relevant experience

2.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

3.Experience in delivering client-focused solutions based on customer needs

4.Proven ability to manage multiple projects at a time while paying strict attention to detail

5.Excellent listening, negotiation and presentation skills

6.Excellent verbal and written communications skills

7.BA / BS degree or equivalent