Linux Platform Support Specialist

About ServerHub ServerHub is a fast-growing, global hosting provider with over a decade of experience and data centers across the U.S. and Germany. We specialize in providing reliable dedicated servers and VPS hosting for businesses of all sizes. We’re a customer-centric company focused on delivering exceptional service and building a stable, scalable platform that our customers can trust. What We’re Looking For We’re looking for tech-savvy problem-solvers who are passionate about helping customers and eager to work with a growing company. As a Platform Support Specialist , you’ll manage our ticketing queue, troubleshoot customer issues, and collaborate with our data center and development teams to ensure everything runs smoothly. If you love tackling challenges and delivering top-notch customer support, this role is for you. What You’ll Do : Handle and update customer support tickets in a timely manner. Troubleshoot Linux-based systems (Ubuntu, CentOS), Apache, Nginx, MySQL, and more. Work with internal teams to improve platform stability and performance. Provide valuable feedback to help shape product decisions. Meet performance goals and KPIs in a fast-paced, global environment. What You Need : Basic knowledge of Linux and IaaS concepts. Experience with cPanel (DNS records, PTR, MX, A records). Familiarity with troubleshooting tools like Ping, Traceroute, and memory checks. Understanding of IP networking, VPNs, DNS, and firewalls. Hands-on experience with Control Panels (KVM / VPS) for service management. Nice to Have : Scripting experience (Ruby, Python, Bash, PHP, Go). Knowledge of tools like Docker, Kubernetes, and monitoring platforms (Prometheus, DataDog, etc.). Familiarity with web hosting technologies and backup tools (Puppet, Chef). About the role : Earn up to 400-600 USD a month Paid Sick leave and Vacation Leave Employee Care Packages Fully Work From Home position Central Time Zone Why Join Us? At ServerHub, we’re a tight-knit team that works hard and has fun. We’re growing fast, and as an INC 500 company, we’re dedicated to providing top-notch support while offering a great place for you to grow your career. Ready to jump in? Apply today and make an impact with ServerHub! Powered by JazzHR