Software Application Support Engineer

Summary :

Imagine what you could do here! At Apple, we believe new insights have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Key Qualifications : Description :

Partner with engineering teams to prioritize and fix production defects.Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time / day of the week. Share on-call rotation with other team members to support apps and services in scope. This team primarily works in two shifts. You may be required to work in either shift which may change per coverage needs. Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup.Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business. Conduct RCA, log defects and partner with engineering team for prioritizationAutomation, maintain support documentation and debug complex production issues.

Additional Requirements :