You’ll be our : Retail Sales Coach

You’ll be based at : Bangalore, KA

You’ll be aligned with : Lead - Training & Knowledge Management

You’ll be joining our : Ownership Management

What you’ll do at Ather

Executing OJT plan for new joiners in the Ather Experience Centers in assigned territory.

Acting as a consultant to sales people and providing helpful advice on coping with job-related challenges.

Collecting and sharing feedback on the OJT plan with leaders and other CX trainers.

Ensuring the application of skills learnt during NHT and providing hands-on training to our Customer Facing Team at our Retail Partner Location.

Adhering to the Process & SOP.

Leading by example on Pitch, Objection handling & Conversion at the Retail Partner locations.

Initiating the daily huddle model.

Ensuring Ideal customer experience by each team member.

Adhering to the OJT schedule and reporting the feedback with a CAPA.

Recognizing Top Performers and sharing best practices.

Identifying training gaps and bridge through enhanced content for future batches.

Here’s what we’re looking for

2 years of experience in handling customers at Retail Outlets and at least 1 year of experience in classroom training delivery.

Excellent communication skills in English and one local language / Hindi.

Should love to interact with people. Should be able to identify gaps, guide and coach people based on his / her observations and SOPs.

Thorough knowledge about sales and customer service operations at Dealerships.

Understanding and the ability to groom customer facing teams of dealerships to enhance customer experience.

Excellent presentation, and facilitation skills.

Knowledge of tools such as Google Suites, CRM, DMS and Salesforce.

This will be a traveling job including up to 20 days travel in a month.

What you bring to Ather

Must be a self-starter, well-organized, and able to manage multiple priorities with competing deadlines.

Highly organized, detail-oriented, patient & action-oriented.

Strong skills in relationship building and interacting with people.

An ability to pursue goals, take action, and multitask changing priorities.

Any Graduation.