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Customer Growth Partner

Customer Growth Partner

InfobipNew Delhi
30+ days ago
Job type
  • Full-time
Job description

Customer Orientation

  • Build and maintain trusted relationship with assigned (Tier) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
  • Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services / product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
  • Understand client’s structure and processes around choosing / implementing new solutions.
  • Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
  • Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP / revenue.

Internal initiatives

  • Power user, and help improving (by providing constructive feedback and ideas) Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
  • Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
  • Update all activities regarding client engagements and opportunities in dedicated tools (SF).
  • Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.

    • Continuous Development

  • Promote team spirit and nourish critical thinking.
  • Help mentor and onboard other team members and newcomers.
  • Have an excellent knowledge of Infobip products, platform, and relevant markets.
  • Have an excellent knowledge of client`s business and ways they (can) use Infobip.
  • Be up to date with industry trends and competition.

    • If you are enthusiastic about contributing to the future of communication technology and believe you have what it takes to thrive in a dynamic and innovative environment, Infobip is the place for you.