JOBDESCRIPTION
A Position Overview
Position Title
Relationship Manager – HDFC Bank Relationship Channel
Department
Partnership Distribution
Level / Band
201 / 204
Role Summary :
- Providesupport in Sales of Life Insurance business through bank customers at bankbranches across assigned locations
B OrganizationalRelationships
Reports To
AM / TM
Supervises
C Job Dimensions
Geographic Area Covered
Zone / Cluster
Internal Stakeholders
Training
Branch Operations
Distribution Operations
External
Channel Partner
D Key Result Areas
Organization Process
Key Contributions
Sales
Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branchesWorking jointing with the Branch Manager on Business Implementation planDriving and motivating the branch staff and providing support for logging in applications sourcedTapping the right database of the branch and ensure authentic documentationBuild relationship with the HDFC branch staff and ensure the business targets and Productivity targets of the allocated branches are met effectivelyProspect and meet customers within and outside the Branch as when requiredTo develop, agree and implement short term and long term plans to achieve sales targetsTo achieve branch staff activation activation targetsWork collectively with HDFC staff and conduct joint sales calls as a team to achieve business nos.Seek commitment from the partner towards achievement of business objectiveRelationship Management
Managing the relationship between internal team and channel partner so as toFoster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
Provide all possHDFCe support to the channel partner as a face of parent companyEffectively execute all Marketing activities as per Partners requirementEnsuring timely issuance of policies with resolving all pending etc.Adhere to the customer touch-point engagement in order to service his portfolio of customersTo maintain the desired persistency ratioPrompt post-sales service with respect to all domainsStrategize and interact closely with the HDFC branch manager on business plan executionEnsure Compliance
Ensure compliance to internal sales process & other compliance standardsShould be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the teamAdhering to the Training Road map.Providing timely reports to the Supervisor as per the requirement.Adhering to the TALIC code of conduct.Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.F SkillsRequired
Technical
Product / Subject matter expertiseBusiness perspective & planningFinance / Insurance industry awarenessSelf managementProblem solving skillsPeer level co-ordination and influencing skillsBehavioral
Essential
Desired
Interpersonal skills