Service desk_Chennai

Greetings from TCS!!!!!!!

TCS Hiring for Service desk

Job Location : Chennai

Experience Range : 3-7 Years

Job Description :

• Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
• Need for international client
• Willingness to work in any shifts including night shifts
• Accountable to answer customer requests and assisting customer either by email / chat or over the phone
• Ability to understand customer issue and route to appropriate team
• Should be ITIL Foundation certified
• Must be a strong cross-team collaborator
• Requires the ability to thrive in a demanding, fast paced 24
• 365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's