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Customer Support
Fidelis Technology Services Private LimitedKA, India25 days ago
Job description6 months BPO or Travel experience Bachelor's Degree or Undergraduate Excellent Written and spoken communication, business technical writing Computer Skills ability / experience using computer applications Willing to work in a contact center environment with 24 / 7 rotational shifts (including night shifts) Open to work in a blended environment (Voice & Chat / Email) HR Round Versant Round Operations Round
Job description
Primary Job Responsibility :
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures
- Completes any work as assigned by Management
Eligibility :
Interview Rounds for Voice