3. NICE CXOne Consultant

We are looking for a skilled 3. NICE CXOne Consultant to join our team. If you have experience in contact center solutions, IVR scripting, call routing, and NICE CXone integration, we want to hear from you.

Role & Responsibilities :

Design, develop, and maintain NICE CXone IVR scripts using CXone Studio

Integrate CXone with CRM platforms (Salesforce, etc.) and third-party applications

Manage call routing, omnichannel workflows (voice, email, chat, SMS), and workforce management (WFM)

Work with APIs, Proactive XS, dialers, and automation tools

Optimize system performance to achieve 99.99% SLA uptime

Configure agents, skills, reporting, and analytics in CXone

What We’re Looking For :

Practical / hands-on experience with NICE CXone development

Strong knowledge of CXone Studio, ACD, IVR, and SIP protocols

Experience with API integrations and scripting languages (JavaScript, Perl, etc.)

Understanding of contact center operations, workforce management, and analytics

Good to have : Experience with Mulesoft, Spring Boot, or other API development tools