Senior Executive EXL / SE / 1107582

Job Description

• Able to provide support to L1 -voice calls, emails and voicemails across different shifts during US business hours.
• Handle P1 / P2 outages co-ordination and participate in problem management by coordinating with different teams
• Ability to operate at all levels within the organization and cross functionally within multiple client organizations
• Acknowledge, resolve and / or escalates issues in a timely fashion
• Strictly adhere to defined SLAs
• Ensure the highest levels of customer satisfaction
• Specific areas of responsibilities include : Self driven towards evaluating advanced technologies & recommending the right solutions.
• Ability to identify issues that may cross functional area boundaries