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Key Account Manager
NoBroker.comDelhi, Delhi, India24 days ago
Job descriptionDevelop and maintain relationships with key clients, serving as their primary point of contact and ensuring their satisfaction with our services. Collaborate with internal teams to streamline processes and deliver tailored solutions that meet client demands and expectations effectively. Identify new growth opportunities within existing accounts and strategize to expand client base through referral and upsell initiatives. Utilize CRM tools to track customer interactions, resolve issues promptly, and maintain detailed records of communication and outcomes. Prepare regular reports on account activity, sales statistics, and progress against company goals to inform future planning and strategy. Conduct market research to provide insights into industry trends that could affect client needs and business strategies, contributing to forward planning. Organize and conduct client presentations, emphasizing the value proposition of NoBroker.coms unique platform and service offerings. Ensure compliance with company policies and regulatory requirements, maintaining transparency and integrity in all operations and client interactions.
Company Overview
NoBroker.com is India's first Proptech unicorn, offering a revolutionary brokerage-free property portal that connects owners with tenants and buyers directly. By eliminating middlemen, NoBroker.com fosters a seamless exchange of property information. With a strong presence in major Indian cities and global recognition from investors, NoBroker.com is driven by a passionate team dedicated to fulfilling real estate needs without any brokerage.
Job Overview
We are seeking a Junior Key Account Manager to join our vibrant team at NoBroker.com, headquartered in Bangalore with the job location being in Delhi. This is a full-time role suited for professionals with 1 to 3 years of relevant work experience. The role involves managing key accounts and meeting clients' real estate needs through our innovative platform.
Qualifications and Skills
- Must possess strong account management abilities. Demonstrated experience in successfully managing client accounts is considered a mandatory skill.
- Proficiency in CRM software is required, with a significant advantage for familiarity with leading platforms like Salesforce for effective client relationship management.
- Customer relationship building skills are essential to foster strong, long-lasting connections with clients and understand their needs deeply and promptly.
- Solid negotiation skills to navigate and close deals effectively, ensuring mutual satisfaction and securing successful outcomes for all parties involved.
- Capability to perform data analysis, facilitating informed decision-making to enhance customer satisfaction and strategic business planning.
- Conduct market research to understand competitive landscape, client behavior trends, and implement strategies that align with market demands.
- Presentation skills are vital; the ability to communicate solutions clearly and persuasively to various stakeholders is imperative for success in this role.
- Commitment towards continuous learning and adaptability in approach to stay updated on industry trends and consistently improve service delivery.
Roles and Responsibilities
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Key Account Manager • Delhi, Delhi, India
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