Help Desk

Help Desk (Receptionist / Customer Service)

Neemuch MP (Local Preferred)

Job Description :

Looking for an organized Help Desk / Receptionist / Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers and visitors ensuring a smooth efficient and positive experience. You will be responsible for answering inquiries providing support and resolving issues while also handling administrative and reception tasks. This role requires excellent communication skills problemsolving abilities and a customerfocused mindset.

Key Responsibilities :

• Customer Support :
• Answer phone calls emails and live chats from customers and provide accurate timely assistance.
• Assist with troubleshooting technical or productrelated issues providing clear guidance to resolve problems.
• Maintain a positive and professional attitude while handling customer inquiries and complaints.
• Reception Duties :
• Greet and assist visitors directing them to the appropriate departments or personnel.
• Manage the front desk ensuring it is organized and presentable at all times.
• Handle incoming mail deliveries and package distribution.
• Administrative Support :
• Perform general administrative tasks including scheduling meetings managing calendars and coordinating logistics.
• Assist with data entry filing and updating customer records.
• Maintain office supplies and equipment ensuring everything is stocked and functioning.
• Product and Service Knowledge :
• Maintain uptodate knowledge of company products services and policies to provide accurate information.
• Continuously improve product knowledge to better assist customers with inquiries and troubleshooting.
• Reporting and Documentation :
• Prepare and maintain reports on customer interactions issues and resolutions.
• Document common issues and resolutions to create a knowledge base for future reference.

Qualifications :

Regards

Manisha Koul

Dhirendra Group

dhirendragroup.com

administrative,excellent communication skills,communication skills,communication,proficient with office software,customer service,technical support,multitasking,organizational skills,office,problem-solving abilities,troubleshooting,time management,team collaboration,customer

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Vacancy : 1