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Team Leader AR

Team Leader AR

ACN Healthcare RCM ServicesBangalore, Karnataka
30+ days ago
Job description

Position : Team Leader – AR

Location : Bengaluru, Hyderabad & Chennai)

Operational Responsibilities

  • Manage a team of 25-30 members
  • Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
  • Provide subject matter expertise to QC Analysts in the team
  • Review reports on a daily basis and provide constructive feedback
  • Ensure training needs of subordinates are met
  • Adjust to the needs of meeting SLA under supervision of Manager
  • Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
  • Knowledge of Speciality billing with experience in Transplant / Gift Of Life / Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

Team Performance / Disciplinary Issues

  • Monitor, identify and resolve performance / behavior / attendance issues
  • Monitor and take action on personnel and disciplinary issues
  • Successfully complete all client related training and keep record of the same
  • Resolve escalated customer issues and CAPA to be taken
  • Hold team briefings on a daily basis with the team (Max of 15 mins)
  • Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

    • General Responsibilities

  • Conduct performance appraisals annually along with Manager
  • Act as authorized person for sanctioning team members leave
  • Employee separations to be handled in-line with company policies

    • Eligibility

  • Graduates / Diploma holders with excellent communication skills
  • Minimum 5 years of experience in US Healthcare AR Domain
  • Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management
  • Good Client coordination skills
  • Good knowledge in MS Office, Data Analysis & report generations
  • Good people management skills
  • Should be willing to Work-From-Office and work in US time zones