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Specialist, FAO

Specialist, FAO

ConcentrixIND Bangalore
30+ days ago
Job type
  • Full-time
Job description

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner   with   ambitious, progressive executives around the world   to   future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

  • Serve as the primary point of contact and perform functional and second-level technical support as needed.
  • Partner   with   cross functional teams (business, IT and project)   to   produce requirements and design for business capabilities.
  • Identify and understand the interaction   be tween data and operational processes   to   provide insights for improvement and solutions   to   complex problems.
  • Create and maintain documentation of key artifacts, processes and system functionality / to ols using Agile Scrum methodologies.
  • Design, create and implement software modifications, enhancements, and integrate new applications.
  • Create technical requirements for developers and provide suggestions during the development stage that meet the customer's business needs.
  • Communicate the associated business impacts of system and data changes   to   stakeholders.
  • Participate in the analysis, testing and deployment of changes   to   third party integrated systems.
  • Assist business analysts in the creation of scripts   to   be   utilized during user acceptance testing (UAT) process.
  • Work   with   the internal training organization   to   ensure new functionality is clearly documented and is reflected accurately in training materials.
  • Successfully initiate, plan, implement, and close all project deliverables as committed.
  • Provide recommendations for process improvements.

Key Skills and knowledge :

  • Strong interpersonal and collaboration skills.
  • Excellent written, verbal communication and presentation skills.
  • Consulting experience or working   with   consulting organization highly desirable.
  • Hands on experience in large, global implementations using Salesforce in one or more of the following areas : Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Salesforce Custom Cloud.
  • Bachelor's degree in information systems or similar, or equivalent business experience.
  • Salesforce Administrator Certification are preferred.
  • 3+ years of Salesforce configuration and administration experience.
  • 3+ years as a business systems analyst or equivalent role working   with   complex application development projects.
  • Experience working in an IT Agile team.
  • Customer Support for any Accounting Platform (ERP Functional Support) - L1 / L2
  • Significant Customer (Technical) Support experience.
  • Worked on International Clients (preferably US)

    • Educational qualification :   Graduate

    Disclaimer :   -

    Neither Concentrix nor any authorized 3rd party who assist   with   our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head   with   authentic signatures of appropriate Concentrix authorities.'

    Location :

    IND Bangalore - Millenium Towers - MT2

    Language Requirements :

    Time Type :

    Full time