ServiceNow Developer / Support (L2) - Senior Analyst / TL

Description

Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom.

Experience Range :

4-6 years of overall experience with a minimum 3-5 years of experience on ServiceNow Development and Support Functions

Qualifications :

• Graduate or Post graduate in Science and Engineering Streams
• Good knowledge of Service Now Basics and configurations
• Knowledge & Working experience on Javascript, Client and Server side scripting – Business rules, Script Includes, UI Actions, UI Policies, Data Policies – all scripted aspects of Service Now system.
• Knowledge & Working experience of UI interfaces within Service Now –  Service Portal , CMS, Native – UI pages, UI Macros,  CSS, HTML, Angular JS .
• Excellent debugging and problem-solving skills
• Excellent communications, presentation, listening and negotiation skills
• Ability to multi-task and work with management to prioritize tasks.
• Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution.
• Demonstrate strong confidence in abilities and knowledge.
• Ability to work well in crisis situations.
• Demonstrate strong sense of responsibility.
• Ability to work under minimal supervision.
• Should be willingness to work in Shifts.

Role Details :

Key tasks to be performed by the resource will include :

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and / or the scope of the job may change as necessitated by business demands.