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Sales And Service Specialist

Sales And Service Specialist

Reliserv SolutionKharghar, Maharashtra, India
15 days ago
Job type
  • Full-time
Job description

Job Description for Sales And Service Specialist

Job Summary :

The Sales Executive (Services Offers) will be responsible for managing service-based inquiries, preparing competitive quotations, and ensuring smooth coordination between customers and the execution team. The candidate will handle backend sales processes for Power System Studies and On-Site Testing & Commissioning Services, ensuring technical and commercial accuracy in all service proposals.

This role requires strong technical knowledge in electrical substations, relay testing, transformer commissioning, and field testing services , along with excellent communication and negotiation skills.

Key Responsibilities :

1. Inquiry Handling & Service Offer Preparation

  • Receive & Analyze Customer Inquiries :
  • Understand customer requirements related to Relay Testing, Transformer Testing, Circuit Breaker Testing, Generator & Motor Testing, Power System Studies, and Substation Commissioning.
  • Identify scope, technical specifications, and service deliverables.
  • Prepare & Send Quotations :
  • Create detailed and accurate service quotations based on customer inquiries.
  • Ensure that offers include all necessary service details, pricing, and compliance standards.
  • Follow up with customers for clarifications and approvals.
  • Negotiate & Finalize Service Contracts :
  • Handle customer objections, discuss pricing and terms, and close deals.
  • Ensure service offerings are aligned with company profit margins and customer expectations.

2. Technical Coordination & Vendor Management

  • Work with Vendors & Internal Teams :
  • Collaborate with engineering & execution teams to define technical scope and feasibility.
  • Coordinate with third-party vendors if subcontracting is needed.
  • Maintain Pricing & Vendor Databases :
  • Keep an updated database of pricing from vendors and subcontractors.
  • Ensure competitive pricing while maintaining service quality.

    • 3. Customer Relationship Management & Order Processing

  • Manage Customer Interactions :
  • Act as the first point of contact for service-related inquiries.
  • Address technical and commercial queries professionally.
  • Track & Follow Up on Orders :
  • Maintain a structured follow-up system for pending offers and order finalization.
  • Update customers about service execution schedules and timelines.
  • Ensure Customer Satisfaction :
  • Maintain strong relationships with customers for repeat business.
  • Handle customer feedback and ensure continuous service improvement.

    • 4. Sales Targets & Reporting

  • Achieve Monthly Sales Targets :
  • Work towards a structured sales target for service offerings.
  • Focus on revenue generation through consistent follow-ups and closing deals.
  • Prepare Sales & Inquiry Reports :
  • Maintain logs of inquiries, quotations, and closed orders.
  • Submit weekly / monthly reports to the management team

    • 5. Business Development & Market Expansion

  • Identify Potential Customers :
  • Develop new business opportunities in utilities, industries, electrical contractors, and panel manufacturers.
  • Engage with EPC contractors, government utilities, and industrial clients.
  • Collaborate with Marketing Team :
  • Assist in promotional activities for service offerings.
  • Provide inputs for digital marketing campaigns and lead generation.

    • Services Managed by the Sales Executive :

    The candidate will be responsible for sending offers and managing sales for the following services :

    Power System Studies

  • Load Flow Analysis
  • Short Circuit Analysis
  • Relay Coordination Studies
  • Transient Stability Analysis
  • Arc Flash Studies
  • Harmonic Analysis

    • Field (On-Site) Services

  • Relay Testing & Commissioning
  • Siemens Relays
  • ABB Relays
  • Hitachi Relays
  • GE Relays
  • Schneider Relays
  • SEL Relays
  • Transformer Testing & Commissioning
  • Power Transformer Testing
  • Distribution Transformer Testing
  • Instrument Transformer Testing & Commissioning
  • Current Transformer (CT) Testing
  • Voltage Transformer (VT) Testing
  • Switchgear & Equipment Testing
  • Circuit Breaker Servicing, Testing & Commissioning
  • MV GIS & AIS Panels Erection, Testing & Commissioning
  • Rotating Equipment Testing
  • Generator Testing & Commissioning
  • Motor Testing & Commissioning

    • Required Skills & Competencies :

    Technical Knowledge :

  • Strong understanding of electrical substations, protection relays, and testing procedures .
  • Knowledge of numerical relay testing & commissioning processes .
  • Familiarity with power system studies and electrical network analysis .

    • Sales & Commercial Expertise :

  • Ability to prepare detailed service quotations with commercial accuracy .
  • Strong negotiation skills to close deals successfully.
  • Proficiency in handling customer objections and ensuring order closure .

    • Communication & Coordination Skills :

  • Excellent verbal and written communication in English & Hindi.
  • Ability to coordinate effectively between customers, vendors, and internal teams.
  • Experience in maintaining customer relationships and handling service escalations.

    • Software & Documentation Proficiency :

  • Must be familiar with Google Docs, Sheets, and CRM software.
  • Ability to maintain proper records of inquiries, quotations, and reports.

    • Work Ethic & Team Collaboration :

  • Self-motivated, target-driven, and capable of working under pressure .
  • Strong time management and multitasking abilities .
  • Willing to collaborate with different teams to enhance service sales performance.

    • Designation : Sales And Service Specialist

    Qualification : BE. Electrical Candidate(Mandatory)

    Experience : Minimum 2-3 years in Sales (Preferably in Electrical Services)

    Branch : Navi Mumbai Kharghar (Head Office)

    Male / Female : Both

    Job Location : Navi Mumbai Kharghar

    Preferred Candidate - Candidates from Navi Mumbai will be preferred (If willing to relocate can apply)

    Resumes can be sent to [email protected] or [email protected] and we will contact the shortlisted candidates