We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Consulting Tech and Digital team supports the practice by collaborating with all functional areas and enabling technology and digital solutions that optimize resource and financial performance, minimize risk, and enhance the talent and client experience.
The Operations Director role serves on the CS Tech and Digital leadership team, providing leadership to operational functions supported from RSM US India. Focus areas include - Strategic Initiative Leadership, Practice Optimization and Enablement, and Organizational Standardization. In this capacity, the Operations Director is accountable to ensure alignment to US based operations, hiring a team, creating and overseeing processes that will be an integrated extension of the US based operations.
Essential Duties
Leadership -
- Organizational LeadershipParticipate in and collaborate with CS Tech & Digital leadership team to strategize USI expansion of US operationsPartner with CS Tech & Digital leaders to identify, prioritize, and act upon hiring needs aligned with USI expansion plansPartnering with US-based counterparts,provide day to day and ongoing performance management, development, coaching and exit-counseling of employees
- Organizational AlignmentBuild strong relationships with Tech & Digital leadership team members and line of business leadership to ensure constant alignment between the needs of the business and the needs of our clients, both internal and external.Recognize and determine the appropriate corrective action to ensure alignment to CS and Tech & Digital Team objectivesApply knowledge to ensure operational and strategic business alignmentApply knowledge to assess and address operational impacts and needsCommunicate key updates, key decisions and process modifications to stakeholders
- People management and functional oversightServe as a career advisor providing consistent and timely feedback on performance and work product
Practice Optimization and Enablement - Management | SME
Support and ExecutionPartner strategically with CS Tech & Digital leadership team to drive successful execution of consutling support and initiativesParticipate in setting direction, making decisions, develop implementation plans and performance measurements for the success of assigned initiativesProvide management oversight to strategic and tactical imperativesInitiative OversightCommunication to Consulting leaders, service line operations leads and other appropriate individuals on decisions, critical initiative components and articulation of how the process will be modificed or enhanced to incorporate new initiative.Continually identify, assess, monitor and communicate the issues and risks of a project / activity to the appropriate stakeholders Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basisPerformance AnalysisDevelop, generate and / or utilize performance reports and systems to perform detailed analysis on an as needed basis, summarizing findings and improvement recommendations to Consulting Tech & Digital Leadership and / or other stakeholdersOrganizational Standardization - Practices | Policies | Process | Effectiveness
Collaborate and partner with CS Tech & Digital Leaders to provide support to :
Consulting practice process development, execution, support and oversightWork with Tech & Digital Leaders to scope, build business justification for, design and execute new USI-based support functions as practice needs expand and evolveIdentification and development of best practices and process improvements to ensure effective and efficient services are provided and contribute to the overall success of the firm.Direct projects, tasks, and risks ensuring quality and consistent support and products.Standard Operating ProceduresDevelop and implement standard operating procedures for all operational processesUpdate standard operating procedures as process improvements are implementedOperational EffectivenessProvide ongoing operational process oversight and monitoring of process adherence and effectivenessDevelop and implement process improvements focused on operational effectiveness and efficiencyProcess ImprovementRecommend and develop operational process improvement iniatives in support of the business strategyCollaborationPartner with assigned Consulting Leader, consulting team, and internal departments (human resources, sales, marketing, finance, legal, NORM, etc.) to develop, implement and maintain efficient and effective operational support processesPerforms other duties as assignedEDUCATION
Bachelor degree requiredMBA preferredTECHNICAL SKILLS
Advanced Microsoft Office Skills, particularly excel, word, power point, OutlookVisio requiredFinancial analysisSPECIAL REQUIREMENTS SPECIFIC TO JOB
Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists - RequiredAbility to work effectively with all levels of employees including senior leadership - RequiredAbility to work autonomously and as a team leader – RequiredStrong problem solving and analysis skills - RequiredStrong organization, prioritization and time management skills - RequiredRequires strong analytical skills and the ability to process financial information for reasonableness and accuracy.Ability to supervise and review the results of projects or assignmentsAbility to train, mentor and provide guidance and feedback to other team membersEXPERIENCE
Eight to ten years experience working with management level individuals.Minimum of five years experience working in a professional services firm; consulting preferredFive to seven years working in an operations functionPrevious experience in managing others in a inter-country team environment – direct or indirectlyExperience in navigating in a matrix reporting environment solving / resolving complex issuesLEADERSHIP SKILLS
Required to effectively communicate across all levels; knows audience and adapts appropriately,Developing or emerging facilitation / presentation skills and strong listening skillsEmerging success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting prioritiesAbility to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of changeAble to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - RequiredAbility to support and assist with change implementationAt RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .
RSM does not tolerate discrimination and / or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and / or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the in the Indian Armed Forces; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and / or employment / partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at .
