Job Summary :
Lead the management, support, and continuous improvement of our enterprise applications landscape. The ideal candidate will have strong expertise in ERP systems (preferably Microsoft Dynamics 365), as well as a broad understanding of enterprise applications including CRM, BI, and other business-critical platforms. This role will play a key part in aligning IT application strategy with business goals, leading cross-functional teams, and driving innovation through technology.
Key Responsibilities :
- Lead and manage the enterprise application portfolio, with a focus on ERP (Microsoft Dynamics 365), CRM, BI tools, and other business applications.
- Drive the implementation, enhancement, and support of Microsoft D365 ERP across all business units.
- Collaborate with business stakeholders to gather requirements, prioritize initiatives, and design scalable application solutions.
- Oversee end-to-end project management for major application initiatives including planning, budgeting, vendor coordination, and change management.
- Provide leadership and strategic direction to application development and support teams.
- Ensure application reliability, availability, and performance through effective governance and support models.
- Manage relationships with external vendors and solution providers, ensuring service quality and contract compliance.
- Apply ITIL best practices in incident, problem, and change management processes.
Required Qualifications & Skills :
Bachelor's or Master's degree in Computer Science, Information Systems, or related field.10+ years of experience in IT with at least 5+ years in ERP (preferably Microsoft Dynamics 365) implementation and support.Strong understanding of business processes across Finance, Supply Chain, and Retail Operations.Experience in solution architecture and aligning technology solutions with business strategies.Knowledge of ITIL framework and IT service management best practices.Demonstrated leadership in managing cross-functional teams and stakeholders.Strong communication, negotiation, and vendor management skills.Preferred Qualifications :
Certification in Microsoft Dynamics 365 or other relevant ERP systems.Certification in ITIL or other service management frameworks.Experience in cloud-based applications and integration platforms.Exposure to data analytics, AI, or process automation technologies.ref : hirist.tech)