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Customer Support Intern

Customer Support Intern

Testbook.comNoida, Uttar Pradesh, India
30+ days ago
Job description

Profile :

The Customer Support Intern will be responsible for receiving,

investigating, and responding to all customer inquiries regarding

the products and services. The Customer Support Intern will

troubleshoot and coordinate with various internal departments to

resolve problems.

Responsibilities :

  • Interact with customers by phone, e-mail, or online chat

concerning various care issues.

  • Provide hands-on support for customer care initiatives such as

    • automated provisioning, online billing, order tracking, and detailed

    account management.

  • Solicit cross-selling and up-selling opportunities within the

    • customer care experience.

  • Tracking and reporting relevant customer care performance

    • metrics.

  • Capturing and applying customer feedback.