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Global Impact lead Digital and Technology- ESG

Global Impact lead Digital and Technology- ESG

Mondelēz InternationalNoida, India
30+ days ago
Job type
  • Full-time
Job description

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

How you will contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in :

  • Managing people and relating well with all center colleagues
  • Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
  • Managing a shared service or BPO delivery center regionally in a global organization
  • Managing vendor relationships
  • Project management with experience managing large-scale projects
  • Data analysis with a focus on accuracy and attention to detail
  • Multi-tasking, problem solving and managing fluctuating workloads
  • Building relationships, motivating, educating, and mentoring
  • Taking initiative

How you will contribute

  • Solutions Roadmap for ESG - Develop a roadmap to meet known requirements (CSRD, California, others) and anticipate emerging regulations (SEC)
  • Cost of solutions - Provide a budgetary estimate, by module and delivery in on / under budget.
  • Schedule delivery - Ensure solutions are delivered on time.
  • Future proofing of solutions - Work with the EA team to devise architecture which supports additional solutions.
  • Stakeholder satisfaction - Measure stakeholder satisfaction

    • KEY RESPONSIBILITIES

    Digital Strategy Development :

  • Lead the development and execution of comprehensive- Digital ESG strategies aligned with the company's values and goals.
  • Collaborate with key stakeholders to integrate ESG considerations into business planning and decision-making processes.

    • Stakeholder Engagement :

  • Engage with investors, customers, employees, and other stakeholders to communicate ESG efforts and achievements.
  • Respond to inquiries and requests for information related to ESG practices.

    • Digital collaboration :

  • Work with cross-functional teams to identify and prioritize ESG initiatives, develop and implement ESG solutions which ensure compliance with ESG regulations.
  • The lead will act as the Single Point of Contact from the MDS organization and work internally with the Enterprise Architecture (EA), Data & Analytics (D&A) and the relevant functional teams.

    • SKILLS & COMPETENCIES

  • Strong knowledge of ESG regulations and reporting frameworks
  • Experience in building IT reporting and performance tracking soltuions
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team

    • EXPERIENCE & BACKGROUND RECOMMENDATION

  • The ideal candidate would have 6-9 number of years of IT experience and familiarity with delivering complex solutions.
  • Specific experience with IT reporting and performance tracking would be a plus.
  • The individual should have the ability to work in a matrixed organization across various geographies and multiple time zones.
  • The individual should be a self-starter and have the interpersonal skills to bring together requirements from stakeholders across various functional areas.
  • He / she should also be able to rationalize sometimes conflicting requirements and find a way to prioritize and communicate effectively.
  • Familiarity with tools like SASB, GRI, Hyperion, Ecovadis, Novisti ESG or similar will be added advantage.

    • Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

    Business Unit Summary

    At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

    We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

    Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

    Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Job Type

    RegularService Operations (Delivery)Global Business Services