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Sales Trainer

ConcentrixKochi, IN

1 day ago

Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

1. Renewals Management :

Develop and execute strategies to maximize renewal rates and minimize churn.
Collaborate with customer success and account management teams to identify at-risk accounts and create action plans.
Monitor and report on renewal pipeline and forecast to ensure accurate visibility into performance.
Analyze renewal trends and provide actionable insights for process improvements.

2. Inside Sales Leadership :

Drive inside sales team performance, ensuring achievement of revenue and customer acquisition goals.

Implement sales strategies to identify cross-sell and upsell opportunities within existing accounts.

Ensure the team is trained and equipped to position solutions effectively, emphasizing customer value and ROI.

Build and manage an efficient lead qualification process to drive conversion rates.

3. Team Management and Development :

Recruit, onboard, and coach a high-performing renewals and inside sales team.

Set clear performance goals and provide regular feedback to drive accountability and growth.

Foster a culture of collaboration, motivation, and continuous learning.

Conduct regular team meetings to review performance metrics, share best practices, and align on strategic objectives.

Drive High Performance Sales reviews with reps.

4. Cross-Functional Collaboration :

Partner with marketing to create campaigns that support renewals and inside sales efforts.

Work with product and operations teams to address customer feedback and improve product adoption.

Collaborate with leadership to align team efforts with overall business objectives and priorities.

Prepare and present WBR, MBR, QBR reviews with client.

5. Reporting and Analytics :

Monitor and analyze key metrics, including renewal rates, churn rates, sales performance, and pipeline health.

Provide regular updates to senior leadership, highlighting successes, challenges, and opportunities for growth.

Key skills & knowledge :

Proven experience in renewals, inside sales, or account management, preferably in a SaaS or technology-driven environment.

Familiar with Channel Model, working with Resellers and Distributors.

Strong leadership and team management skills, with a track record of developing high-performing teams.

Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Data-driven mindset with experience in using CRM and analytics tools (e.g., Salesforce, Tableau).

Strategic thinker with the ability to execute tactical plans effectively.

A customer-centric approach and a commitment to delivering exceptional value.

Experience in subscription-based or recurring revenue models.

Knowledge of sales methodologies like MEDDIC, Challenger, or SPIN Selling.

Familiarity with renewal negotiation strategies and objection handling.

Educational Qualification :

6+ years of sales experience