When our values align, there's no limit to what we can achieve.
The Client Relationship Director (CRD) is responsible for sales growth, profitability and building relationships within a specific set of accounts (determined by region, therapeutic area or service line). The CRD supports the Account Leader in development, implementation, and achievement of the business vision, strategy, plan, financial metrics and execution for the account.
Commercial Leadership :
- Support Account Leader in therapeutic area, service line or region-specific account plans
- Direct responsibility for assigned Accounts including NBA growth, Bid pursuit, commercial negotiation of contracts
- Lead activities that accelerate growth and profitability Develop or contribute to account plans
- Working in a consultative manner, identify opportunities and collaborate with Account Leader to develop winning and integrative solutions across SBUs
- Develop proposal narratives and executive summaries
- Lead bid pursuit meeting
- Lead and sign off proposal strategy and development in collaboration with cross functional colleagues
- Ensure that pricing is appropriate to win the business and meet financial targets, including profitability, contractual terms and business risk
- Pursue awareness of competitive activities, position and pricing, including reasons for awards and non-awards
Account Leadership :
Identify client needs and develop creative solutions for projects, leveraging expertise, operational capabilities and technologiesMaintain high visibility within client organization (e.g., therapeutic area, service line, region)Maintain solid knowledge of all Parexel services and value propositions for appropriate cross-selling opportunitiesMaintain positive client relationships to drive repeat businessEnsures appropriate hand-off to delivery team liaising with Project Integrator Role or Project Leader to transfer knowledge on client needs and expectationsMaintain close relationships with delivery teams for identification of new opportunities to ensure account growthSkills :
Strategic and / or consulting skills in helping clients maximize short- and long-term drug development goalsAbility to build relationships and to communicate at senior management levelSolid understanding of the principles of drug discovery and developmentDemonstrated commercial acumenAbility to influence and maintain effective working relationships with coworkers, managers, clients and customersExperience in presenting, packaging and proposing integrated solutions to demonstrate value and potential return on investment to clientsDemonstrates an entrepreneurial drive blending urgency, strategic thinking, and an awareness of influencing behavior in a global environmentHighly effective communicator at all levels with both clients and internally. Must be open and direct with strong oral and written communication skillsMust be comfortable operating in a demanding, fast paced environment and be capable of reacting swiftly to changing business demandsShould be driven to deliver quality results on time and in a highly ethical and professional mannerKnowledge and Experience :
Multiple years previous experience working in pharmaceutical services environment, preferable in a CRO, Life Sciences Company or Consulting background specializing in Life Sciences.Preferred experience in both sales and delivery rolesEducation :
A Bachelor's degree is required, an advanced degree is preferred.EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
