AV Subject Matter Expert Technician

What this Job Entails :

The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV / VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.

Scope :

Works on complex assignments requiring a high degree of initiative

Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities :

Lead installation of all AV equipment and displays to include : audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

Perform installation of structured cabling to include pulling, terminating and testing cat5e / 6, video, RGB, HDMI, DVI and audio cables.

Ensure that SLAs and daily deliverables are met including ticket updates

Upload Crestron control programs to control processors and work with remote program team on control system certification.

Manage inventory, including weekly / monthly stock levels, returning product (RMA) and inventory DOA issues.

Follow all policies, standards or safety guidelines required by client

Lead problem solving and troubleshooting of any issue that may arise during an installation.

Perform equipment setups, breakdowns and troubleshoot issues during events.

Perform all necessary pre-event checks as required.

Liaise with cross-functional teams and internal users before and during events.

Interface with end users and vendors to address requests and requirements.

Identify and solve issues that impact client conference rooms.

Mentor others on the team.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications / Skills :

High school diploma or general education degree (GED) 8+ years’ related experience and / or training; or equivalent combination of education and experience

Manages multiple tasks and deadlines

Networks with key contacts outside own area of expertise

Determines methods and procedures on new assignments and may coordinate activities of other personnel

Ability to think and work independently

Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

Excellent written and oral communication skills and strong customer service skills

Understanding of reading / understanding architecture, electrical, structural & AV systems drawings

Ability to work day, evening or weekend shifts and travel to support a distant event if required

Must have valid driver’s license and safe driving record

Preferred Qualifications :

Various certifications

Physical Demand & Work Environment :

Must be able to sit, stand, stoop and bend for extended periods of time

Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

Must have ability to climb ladder, scaffolding or transported by lifts

Must have the ability to drive / operate a vehicle in a safe manner

Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively