Credit Collections Analyst

Job Title : Collections Analyst / Senior Analyst / Lead Analyst Job Location : Nagpur, Maharashtra Experience : 1 to 6 years

Follow up with customers via email or phone for overdue payments. Update payment status and notes in the collections system. Escalate unresolved or complex issues to senior team members. Track and follow up on short payments and unapplied cash. Assist in reconciling customer accounts with the cash application team. Manage a portfolio of customer accounts and ensure timely collections. Analyze aging reports and prioritize collection efforts based on risk. Coordinate with billing, sales, and customer service to resolve disputes. Negotiate payment plans with customers within defined limits. Monitor credit limits and flag high-risk accounts for review. Handle escalated accounts and high-value customers with complex issues. Lead root cause analysis for recurring payment delays or disputes. Collaborate with credit control and legal teams for risk mitigation. Drive reduction in DSO (Days Sales Outstanding) and bad debt. Conduct periodic reviews of customer payment behavior and trends. Mentor junior analysts and support their development. Present collection performance insights to leadership. ERP / Collections Tool Familiarity : Basic knowledge of systems like SAP, Oracle, or GetPaid.