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NOC Engineer

NOC Engineer

EbixCashNoida, India
30+ days ago
Job type
  • Full-time
Job description

Job Positions :

Associate Support Analyst / Support Analyst

Qualification Criteria :

Engineering / BSc / BCA / MCA / MSc – Computer Science Background

Skills Requirement :

Linux, UNIX, Windows Server, Networking, RDBMS, Oracle

Job Description – NOC profile :

  • Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.
  • Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.
  • We also maintain client data and perform data conversion related activities.

Roles & Responsibilities :

  • Good verbal & written communication skills
  • Able to handle global customers
  • Strong ability to diagnose server or network alerts, events or issues
  • Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.
  • Monitoring devices / services, Networks, servers & storage using Nagios, Solar Winds or Zabbix monitoring tool
  • Quickly address the critical alerts and follow up with respective teams till the issue fix
  • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.
  • Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
  • Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process
  • Performing deployment & patches on Tomcat & WebSphere environment.
  • Preparing Dynamic report and PPT for presentation or Weekly meeting.
  • Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.
  • Taking backup of client data.