Manager EXL / M / 1136433

Job Description

About EXL

EXL (NASDAQ : EXLS) is a leading provider of Transformation and Outsourcing services to Global companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace.

EXL is a U.S. company that was incorporated in . Our headquarters are based in New York City and we operate 15 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, and Romania with sales offices in New York, New Jersey and London.

Please visit for more information about EXL.

Quality & Process Excellence Team

The Quality & Process Excellence function at EXL is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements.

The team manages the entire QA management for client processes from establishing QA methodology for new processes to ensuring compliance to meet and exceed customer standards through continuous improvement.

The team is responsible for driving process improvement and re-engineering across the insurance lifecycle from performing a diagnostic, developing improvement strategy, business case assessment to executing process transformation through stakeholder management and rigorous project management. This team works closely with Insurance Innovation leads to drive the innovation agenda.

Position : Manager Black Belt, Quality & Process Excellence

Drive process transformation and continuous improvement initiatives for P&C client engagements while building a process excellence culture and ensuring an effective quality program for clients”

Role :

• Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
• Support in development of process improvement and innovation strategy for client business
• Planning and execution of projects; managing process improvement program for client engagement(s)
• Act as business interface for client transformation teams, EXL transformation, technology and operations teams
• Build relationships with key business leaders and other stakeholders to drive improvements
• Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
• Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
• Support business development; support in RFP, RFI responses from quality perspective
• Active participation in client visits, showcasing transformation case-studies
• Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

Candidate Profile

The Offer :