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Zendesk Administrative Specialist

Zendesk Administrative Specialist

TPKochi, IN
19 days ago
Job description

Minimum requirements for the role :

  • 2+ years of Zendesk experience with extensive knowledge of customer support tools and applications
  • 3+ years working on implementations of Zendesk customer support SaaS applications
  • 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform
  • Ability to translate business requirements into technical deliverables
  • Strong experience and understanding of Zendesk and out of the box features and capabilities
  • Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
  • Experience in agile development methodology
  • Effectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
  • Excellent communication skills and proven success in a dynamic and collaborative environment
  • Strong problem solving skills
  • Bachelor's degree in Computer Science or equivalent

An ideal candidate also has :

  • Highly organized, detail-oriented, and able to work independently.
  • Certifications : Zendesk Support Administrator Expert Certification, Scrum certification