Customer Support

Position : Customer Support

Job Description :

We are looking for a Customer Support who is fluent in a English language to join our team in Noida. The ideal candidate will be responsible for handling customer inquiries and providing support in their native language. The role requires excellent communication skills a customercentric mindset and the ability to work in a fastpaced environment.

Key Responsibilities :

Responding to customer inquiries and resolving their issues in a timely and professional manner

Providing support and assistance to customers in their native language

Building strong relationships with customers to ensure their satisfaction and loyalty

Collaborating with other departments to address customer concerns and improve overall customer experience

Maintaining accurate records of customer interactions and transactions

Identifying and escalating complex issues to the appropriate departments for resolution

Staying updated on company products services and policies to provide accurate information to customers

Meeting or exceeding customer service goals and targets set by the company

Excellent communication skills both verbal and written

Prior experience in customer service or a similar role is preferred

Strong problemsolving and decisionmaking skills

Ability to work in a fastpaced environment and handle multiple tasks simultaneously

Customercentric mindset with a strong focus on providing excellent service

Proficiency in using computers and various software applications

Willingness to work in rotational shifts including weekends and holidays

Minimum education qualification of a Graduate (In Any stream)

Shifts : For Male 24

• 7 (Last shift 4 pm to 1 am) for Females 6 am to 8 pm (Any 9 hours window) No transport during odd hours shifts

Benefits :

Competitive salary package

Comprehensive training and development programs

Friendly and supportive work environment

Opportunities for growth and advancement within the company

If you are a fluent speaker of a regional language and possess excellent customer service skills we would love to have you on our team. Apply now and join us in providing topnotch services to our clients.