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Desktop Engineer

Desktop Engineer

Iron MountainLevel10,CITRINEBlock,WTC-4,BagmaneWorldTechnologyCenter, Bangalore, IND
30+ days ago
Job type
  • Full-time
Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We are looking for a Desktop Engineering Support Specialist who is responsible for

maintaining the security, functionality and hardware / software compliance of end-users

physical and virtual workstations, along with providing technical support and guidance to

other infrastructure support teams / clients. This engineer will provide technical expertise

with any mergers and acquisitions. This role involves managing all aspects of

workstation vulnerability and security management.

Your role in our mission :

  • Technical Assistance : - Provide prompt and courteous support to other

technical teams and end-users where required, addressing hardware,

software, security related issues. Should be able to monitor Ticket queues &

provide resolutions within stipulated SLA.

  • Troubleshooting : Track and resolve complex functionality and compatibility

    • issues with little guidance and / or documentation and escalate issues and / or

    requests with our technology partners as necessary.

  • Workstation Setup and Configuration : - Create / manage / maintain HW / SW

    • imaging processes to meet the organizational standards.

  • Software Management : - Setup and configure across all operating systems

    • the automatic Install, update, uninstall of all required software. Troubleshoot

    software applications issues, ensuring compatibility and adherence to

    licensing agreements.

  • Software Packaging : Build software packages based on the specific

    • requestors requirements.

  • Vulnerability Management : Manage workstation (Windows / Mac) security

    • vulnerabilities, in line with company security SLA’s. Manage vulnerability

    metrics, ID & triage / resolution initiation, patching, hardening (STIGS, PUB

    1075, NIST), verification scans, maintenance, changes.

  • Patch Management : Manage all aspects of workstation (Windows / Mac)

    • patching and compliance requirements. Manage server patching maintenance

    windows and configurations settings.

  • Hardware : - Evaluate new hardware and define the company's hardware

    • standards.

  • Operating System Support : - Provide in-depth technical support for

    • operating systems (e.g., Windows, macOS), including installation,

    configuration, and troubleshooting.

  • Automation : - Investigate / adopt the use of automation to eliminate repetitive

    • tasks / processes.

  • Infrastructure Management : - Manage and maintain the Tanium and Kandji

    • infrastructure applications, ensuring they are kept up today and used

    throughout the organization to drive improvements and growth.

  • Reporting : - Provide reporting data for any audits / security requirements.
  • Team : - Acts as a resource / guide / coordinator for colleagues and drives

    • initiatives within the team.

  • Workstation Compliance : - Ensure all workstations are built to a documented

    • standard and hardened to satisfy requirements (CIS).

  • M&A Onboarding : - Work with other teams and newly onboarded business to

    • ensure smooth transition into IRM and apply policies in a controlled manner to

    these workstations.

  • Printing : Manage and maintain the Papercut and HP infrastructure.
  • Vendor Management : - Own support tickets with 3rd part suppliers to work

    • through issues

  • Workstation Compliance : - Ensure all endpoints built to a documented

    • standard and hardened to satisfy requirements (CIS)

    Valued skills and experience :

  • Bachelor’s degree, or equivalent experience. Non-traditional and neurodiverse

    • learners and thinkers are welcome.

  • 1-2 years of relevant experience as a Desktop Systems Engineer
  • 1-2 years of relevant experience as a Desktop Support Engineer.
  • Should be flexible to travel to Iron Mountain Warehouses / Offices
  • Excellent written & oral communication in English & local languages, with

    • professional articulation skills required for interacting with customers.

  • Knowledge of Tanium, including but not limited to the Deploy, Patch and

    • Enforce, modules.

  • knowledge of vulnerability management, and maintaining security compliance.
  • Experience of using Kandji to manage Macs.
  • Experience using ITSM tools such as Service now.
  • Experience managing Papercut print infrastructure.
  • Experience with Microsoft AD & Group Policy.
  • Good understanding of G suite products.
  • Experience with PowerShell / PowerCLI Scripting.
  • Experience in supporting Win10, 11, macOS, iOS and an understanding of

    • Server operating systems.

  • Experience in building and maintaining effective working relationships and

    • working effectively in a global team environment with shared responsibilities.

  • Innovative thinker and creative problem-solver.
  • Very organized and detail-oriented with a track record of strong time

    • management and prioritization skills.

    Category : Information Technology