Overview
Position Purpose :
The position will be responsible for originating, supporting and closing transactions with new and existing customers to meet GIPL’s renewal, assignment and investment objectives and maximize return on the portfolio.
Responsibilities
Key Activities
Time Spent
1. Maintain excellent relationships with existing Clientele
- Ensure customer retention and account performance; help identify, evaluate and execute opportunities for additional business with existing customers
- Play the lead in resolving any customer issues that may come up by effectively liaising with the requisite functional departments and escalating matters, if and when required
- Recognize and develop opportunities to invest in customer owned assets if they align with GIPL’s portfolio strategies
2. New Business Development
The incumbent has primary responsibility for developing new relationships that lead to new business opportunities in line with GIPL strategyResponsible for internal and external initiatives for scoping of new business opportunities. Lead / support co-ordination with external parties in the event that such studies are carried out externally3. Active Support in Sales activities
Ensure effective communication with other functional teams to enhance the customer experience and close transactions by leveraging those skills and knowledgeAssist the Head-Sales in Budget preparation, monitoring and analysisAssist in preparing Sales presentations, market / industry reportsEnsure regular updates in CRM and reliability of the database by periodic checks on data integritySupport Head Sales in developing the Sales functionSupport own and other functional departments, as directed, in evaluating new projects, studies, etc4. Compliance & Documentation
Ensure compliance with the terms of agreement between GIPL and customers.Ensure all requisite documents with regard to transactions are up to date at all times.Ensure proposals are delivered to customers in accordance with legal and contractual requirements5. Promote GATX Brand
Build GATX brand in India. Conceptualize / lead / participate in brand promotion activities, customer get-togethers, conferences etc.Qualifications
Interaction : Briefly describe the level / type of contacts that will interact with the position.
This individual must be able to interact effectively with and present to all levels within GIPL and customers.Individual will have regular contact will customers, prospective customers, regional government officials / agencies, regional industry leaders, professional organizations, and various functional teams at GATX headquarters.Education and / or Experience required (including certifications) :
Incumbent should have an MBAA minimum of 10 years of experience, preferably in financial transaction-oriented B2B environment involving participation in the sales / deal origination, new business development and key account managementPrior experience in the Logistics industry would be an advantageDemonstrated comfort in initiating contact with unknown individuals and companies to create sales solutions opportunities.Excellent communication and presentation skills (both written and verbal).Be organized and able to multitask, while maintaining focus on the highest priority issues and opportunities at any given timeHave excellent business judgment; be able to understand customer industry dynamics; able to prioritize activities and opportunities based upon reward and risk, cost and benefit.Be a good listener and demonstrate strong interpersonal skills to support interactions with customers, and internal team to gain their support.Demonstrate both initiative and tolerance for ambiguity; to set priorities and attack issues and opportunities with well-defined action plans.Have perseverance and patience even in the face of significant obstacles.Travel within India required.Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list :
Sales Ability / PersuasivenessLargely self-motivated and team player. Ability to work in small teams.Able to initiate transactions based on general guidanceCustomer Focus. Have excellent business judgment; ability to understand customer industry dynamicsA high degree of integrity in personal and professional dealings.Negotiation skills