IT Support Specialist

This is a remote position.

About the Role :

The IT Support Specialist is responsible for supporting the organization s IT landscape from a systems and integrations perspective. Operating remotely this role focuses on application troubleshooting API integrations automation workflows and user support. T

Key Responsibilities :

Remote Systems Support & Maintenance

Resolve support tickets related to software applications system performance and security updates.

Manage and maintain user accounts permissions and access controls across various platforms including Google Workspace and Microsoft 365.

Application Integrations & Automation

Develop and manage API integrations between business tools (CRM telephony scheduling apps) to streamline workflows.

Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization.

Integrate AIdriven productivity solutions (e.g. Avoma Fireflies.ai) and ensure compatibility with existing systems.

User Onboarding Training & Documentation

Provide remote onboarding support ensuring users have the necessary credentials system access and security training.

Create and maintain user guides FAQs and internal knowledge bases to facilitate selfservice support and ongoing learning.

Tool & Platform Administration

Configure and support telephony solutions (RingCentral Aircall) scheduling tools (Calendly Acuity) and CRMs (Zoho).

Assist with the adoption and integration of tools like GoHighLevel and webbased platforms applying basic web development knowledge when required.

Collaboration & Communication

Coordinate with the onsite IT team to ensure consistency in processes standards and user experiences.

Communicate effectively with internal stakeholders to gather requirements provide updates and address concerns related to IT systems and integrations.

Project & Task Management

Utilize agile methodologies and sprintbased task management to plan prioritize and complete IT projects.

Continuously review and refine IT processes to improve efficiency reliability and user satisfaction.

Requirements :

Associate s or Bachelor s degree in IT Computer Science or a related field.

2 years of relevant IT experience.

Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).

Experience with CRM platforms (e.g. Zoho) and telephony systems.

Familiarity with integration platforms (Make.com Zapier) and basic understanding of APIs.

Strong communication problemsolving and organizational skills.

Basic web development skills (HTML / CSS / JS) considered a plus.