MegaWalkin Drive in HCLTECH for Customer Support Email Process - Team Leader (UK Shift) on 20-Feb-25 to 21-Feb-25

MegaWalkin Drive in HCLTECH for Customer Support Email Process - Team Leader (UK Shift) on 20-Feb-25 to 21-Feb-25

Interview Location - HCL Technologies Ltd. ETA 3- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103

Interview Timing - 11.30 am to 2.00pm

Contact Person - Nandhinee HR

Total Experience - 5 to 6 years

Job Title : Customer Support Email Process - Team Leader (UK Shift) (Must have team handling experience)

Shift : UK Shift

Job Summary : The Customer Support Email Process - Team Leader is responsible for leading a team of customer support representatives who handle email inquiries from customers. The role involves managing day-to-day operations, ensuring high levels of customer satisfaction, and meeting performance targets. The Team Leader will also be responsible for training and mentoring team members, monitoring performance, and implementing process improvements.

Key Responsibilities :

• Lead and manage a team of customer support representatives handling email inquiries.
• Ensure timely and accurate responses to customer emails.
• Monitor team performance and provide regular feedback and coaching.
• Develop and implement strategies to improve customer satisfaction and operational efficiency.
• Handle escalated customer issues and resolve them promptly.
• Prepare and analyze performance reports to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer support.
• Maintain up-to-date knowledge of company products, services, and policies.
• Ensure compliance with company policies and procedures.

Requirements :

Preferred Qualifications :