Shipping Agent

TCS is hiring for Shipping Agent Role!!!

Experience : 2 to 5 years

Qualifications : Graduate in any field. Preferred Diploma or degree in Foreign trade / Imports Export Management

Job Description :

• Deliver Superior Customer Experience
• Ensure each document is handled within the agreed timeline
• Ensure each document is handled with care with zero defects and achieves the require quality level
• Meet vessel cut off’s and other deadlines
• Understand the processes by country / Account and deliver expectations
• To meet and exceed Productivity targets.
• Correspondence with customers for any queries, clarifications and amendments
• Providing accurate, detailed and complete information “the first time and every time”
• Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
• To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets / Exceed Customer Satisfaction Survey Targets
• Flexible to work in shifts