Service Desk Analyst - Permanent Role - Full-time

The Role

Do you have a passion for delivering exceptional customer service? Looking for an opportunity to expand your IT skills? Want to build a career in IT and support cloud technologies? Digital61 are looking for energetic, customer-focused people to join our team as Service Desk Analysts.

Who we are

Digital61 are a cloud native systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.

Our people love working with the latest technology, and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to the way we build solutions for our customers.  We are committed to technical development through training, mentoring, and coaching, so regardless of previous technical experience, we strongly encourage you to apply if you have an analytical approach to problem solving and learn best by doing.undertake non-phone activities and work as part of a small team to achieve great customer outcomes.

Who we are looking for

We value people who are committed to growing their skills and who are continuously innovating and helping to improve the way our customers do business. We know that there are great people out there who are keen to learn new skills and build a career in IT that is focused on modern cloud technologies.

Essential Skills :

Outstanding customer service skills

Excellent phone manner with great verbal and written communication skills

Effective time, workload, and priority management

General knowledge of IT fundamentals

Strong analytical and problem-solving skills

Willingness and a desire to learn

Desirable Skills :

Previous Service Desk experience

Experience supporting Azure, M365 and Office365

Active Directory / user administration skills

Formal IT qualification (Certificate IV in IT or related area such as networking, cyber security)

Digital61 welcomes applicants from all backgrounds. We support diverse perspectives, lived experiences, and encourage innovative thinking which is critical to our success.

Security Clearance Requirements

As our clients are primarily government, you will need to be an  Australian Citizen  and have an active Baseline AGSVA security clearance or at least the ability and willingness to obtain and hold one.

This position is a permanent opportunity based in the ACT area.

Due to the high volume of applications expected, only those who reach the next stage of the process will be contacted. If you would like specific feedback on why your application didn’t make it past the initial review process, please send us an email.

Digital61 does not accept or appreciate unsolicited calls or applications from recruitment agencies.

Employer questions

Your application needs to address following questions :

Are you an Australian Citizen?

Do you hold Australian Security Clearance?

Do you have customer service experience?

How much notice are you required to give your current employer?

Please note :

Only suitable candidates that meet the above criteria will be contacted.

Digital61 does not accept or appreciate unsolicited calls or applications from recruitment agencies.

Please send your resume and include your email the following; base salary expectations, notice period and how you meet the Clearance Requirements above to