Service Desk Analyst L1

What success looks like in this role :

Who we are : Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision : Enhancing peoples lives through secure, reliable advanced technology.

Our Core Beliefs :

• Curiosity : We embrace the unknown and continuous learning.
• Creativity : We look past routine ways of doing things.
• Client-Centricity : Our clients success is our success.
• Integrity : We act ethically and honestly.

Position Overview : The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, Web, or over the Phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

Responsibilities :

You will be successful in this role if you have :

Key Qualifications :

A minimum of a PUC and above or equivalent with English as the primary language

1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)

Excellent verbal and written communication

Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Multitasking and coordination skills

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Willingness and ability to work in shifts (24 x 7)

Education, training and / or relevant experience equivalent to the completion of a relevant certificate course and / or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free : 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here .

Locations : Hyderabad - DLF Cyber City