Adobe Marketo Platform Lead

Marketo Platform Manager

Skill : Adobe Marketo

Exp. Range- 6 to 10 Years

What does a successful Tech Lead, Application Support do?

At Fiserv, a successful Manager Application Support I ensures the smooth operation and maintenance of the Marketo platform while managing our IP and domain reputations. This role is crucial in overseeing the implementation of new platforms, troubleshooting, and resolution of technical issues, and collaborating with various teams to enhance application performance and reliability. It aligns with our mission to deliver exceptional service and support to our clients, reinforcing our role as partners in possibility.

What you will do :

• Lead and manage a team to provide expert-level support for business applications.
• Troubleshoot and resolve complex application issues and escalate when necessary.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Develop and maintain detailed documentation of support activities and procedures.
• Provide mentorship and training to team members.
• Collaborate closely with development teams to ensure seamless application support.
• Adapt responsibilities as needed to accommodate evolving business requirements.

What you will need to have :

What would be great to have :