ServiceNow Specialist

In Norconsulting we are currently looking for a ServiceNow Specialist to join us in Chennai in a freelancer opportunity for a major Banking organization.

Duration : long term

Location : Remote

Rate : 150 USD / day (around 3300 USD per month)

Type of assignment : Full-time (8h / day, Monday to Friday)

SCOPE OF WORK

To support those requirements, WBG would like to extend its core team with two resources who would

work together with WBG ITSSG’s Service Asset and Configuration Management team located in

Washington D.C (United States) and Chennai (India). WBG expects broad based support from selected

vendor’s Center of Excellence in terms of appropriate processes and technical accelerators. Below are the

set of expected tasks to be performed :

1. Perform end-to-end Discovery and Service Mapping activities. This includes :

Execute the complete mapping of the following three main areas :

i. All Time Critical Enterprise Platform applications and the identification of all

applications that depend on the Enterprise Platform applications. This is

commonly referred to application-to-platform mapping. This includes working

sessions with Enterprise Platform teams to gather all the necessary information

needed for the mapping.

ii. All non-Time Critical and core applications that are hosted on premise and in the

Cloud; this includes working sessions with application and IT team to gather all

the necessary information needed for the mapping and create the required Cloud

tags.

Troubleshoot and resolve discovery and pattern related issues or errors related to Discovery

and Service Mapping

Review, modify and develop new and / or existing ServiceNow patterns as needed to ensure

critical WBG services such as authentication, identity management, custom applications

and services etc. are identified as part of the service maps for the in scope applications

Meet with application and IT teams to validate and obtain signoffs of completed application

services.

3. SKILLS / EXPERIENCE REQUIRED

The desired resources should possess intermediate or expert level competency in ServiceNow ITOM

Discovery and Service Mapping module. In addition to this, the following should also be considered as part

of the profile :

Minimum 5 years of hands-on ServiceNow Service Mapping experience. Experience must

include the successful completion of all the Service Mapping related activities such as

debugging patterns and probes, troubleshooting logs to resolve errors, creating new patterns to

map required services, and modifying existing patterns to fit the organization’s configuration

Completed the service mapping of at least 50 large and complex on-premise and Cloud hosted

applications and platforms such as Azure AD, Mulesoft, Apigee, SharePoint, etc.

Hands on experience with mapping application-to-application and application-to-platform

dependencies is a major plus

Intermediate knowledge and ability in Server Administration across OS platforms, including

the understanding of described domain structures, user permission levels, group policy objects

and the execution of sudo policies

Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST

Familiarity with the XML, and JSON / script language concepts

Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization

WebSphere, MQ, IIS, Apache, VMware)

Intermediate Windows and Unix administration skills

Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)

Familiarity with CyberArk as external ServiceNow credential store

Strong analytical and problem-solving ability

Strong interpersonal skills

Excellent verbal and written communication skills and a proven ability to interact

professionally with a diverse group

High level of initiative with a proven ability to work independently