Specialist- Service Excellence

Location : Kolkata, Aurangabad, Navi Mumbai, Lucknow, Patna, Delhi, Jodhpur, Jaipur, Udaipur, Surat, Rajkot, Ahmedabad, Ranchi, Mumbai, Nagpur, Bangalore, Kochin, Coimbatore, Vizag Hyderabad,

Job Purpose :

The Specialist - Service Excellence or Service Engineer role focuses on delivering exceptional technical support and customer service for Immunoshop’s comprehensive portfolio of medical diagnostic instruments. This position plays a critical role in ensuring customer satisfaction by performing installations, maintenance, troubleshooting, and user training while supporting service-related revenue growth.

Qualifications and Experience :

Bachelor’s degree in Biomedical Engineering, Instrumentation, Electronics, or Electrical Engineering.

2–4 years of experience in a medical diagnostics service role.

Candidates with higher experience may be considered for senior roles.

Key Responsibilities :

Customer Support :

Provide high-quality service and technical support for Immunoshop’s diagnostic instruments, including CLIA, ImmunoAssay Automation, Hematology, Nephlometry, and HPLC instruments.

Build and maintain strong customer relationships through proactive communication and a commitment to service excellence.

Problem Resolution :

Perform installations, preventive maintenance, troubleshooting, and repairs of diagnostic instruments.

Conduct user training sessions to enable customers to operate instruments effectively and confidently.

Manage and resolve technical issues independently after receiving comprehensive training, ensuring minimal instrument downtime.

Service Revenue :

Execute and document Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) in a timely manner.

Ensure prompt collection of AMC and CMC payments from customer sites.

Support revenue generation by encouraging regular reagent orders for closed systems.

Skills and Competencies :

Strong technical and analytical skills to troubleshoot and resolve instrument issues effectively.

Expertise in diagnostic instruments such as CLIA, Hematology, , and HPLC automation.

Excellent communication and interpersonal skills to engage with customers professionally.

Proactive, results-driven, and responsive to customer needs.

Ability to multitask while maintaining high service standards under pressure.

WHY IMMUNOSHOP

Immunoshop, with a 22-year track record of excellence, is a trusted name in the diagnostic industry with a strong all-India presence. As a leader in innovative diagnostic solutions, we are committed to delivering high-quality products and unmatched customer service. Join our team and be part of a people-centric organization where collaboration, growth, and success are celebrated.

People First

At Immunoshop, our people are the foundation of our success. We foster a culture centred around personal growth, inclusivity, and support, ensuring employees feel valued and engaged.

Positive Vibes

We maintain a positive, stress-free work environment, empowering employees with autonomy and collaboration. We encourage a joyful and open atmosphere where every voice matters.

Work Hard, Live Fully

We believe in balancing dedication with personal life. Our flexible work hours, paid time off, and supportive leave policies enable you to work hard and live life to the fullest.

Security & Wellness

Employee well-being is at the heart of our care. We offer comprehensive health insurance, wellness programs, term life coverage, and regular health screenings to ensure both you and your family are supported. We also offer maternity and paternity Leaves, Provident Fund and gratuity.

Celebrate Success

At Immunoshop, we celebrate wins with high-incentive plans and simple yet rewarding recognition programs. We ensure that individual and team achievements are recognized and rewarded.

Unified Teams

Collaboration drives us forward. Our cross-functional teams work together seamlessly to achieve shared goals, breaking down silos and fostering teamwork.

Contribute & Grow

Continuous learning is vital. We provide extensive growth opportunities, expecting you to contribute while advancing personally and professionally. Your growth is our growth.