We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.

About Client :

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens.

Role : Automobile Service Champion

Roles and Responsibilities : -

Customer Handling

Receiving customer with smile and greet him with Politeness, courteousness and professionalism

Verify the service requests made by customers & Capture VOC of the customer and update in the system

Conversational skill for telephonic as well as face to face discussion

Customer communications about repair updates

Diagnosis

Analyse and Diagnose the Scooter to identify number and type of repairs applicable

Update the diagnosis report in the WMS (Getafix)

Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

System Handling

Track the Customer complaint in Zendesk and update the system on live basis

Operate Workshop Management System (Getafix) and ensure 100 % adherence

Update operational Status and ETA on timely basis in both CRM and WMS systems

Check for scooter health in Telematics Command centre for deep diagnosis

Technical Repairs

Service Champion should be fully equipped with knowledge on OLA Scooter

Could able to repair / replace all the parts of the scooter

Ensure he / she is updated on OLA technical curricular, news bulletin on EV

Process and Operational

Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle / Scooters.

Invoicing and Payment Collections

Ensure bays are free from any foreign materials and fit for serviceability

Parts Operation

Auditing the inventory and ensure system and physical inventory is same

Perform GRN and maintain Inventory at Experience Centre

Ensuring Warranty part reverse logistics to the Mother workshop

Safety and Compliance

Wear Uniform and Protective Gear while repairing scooter

Use Protective Gear and proper handling of Tool Kits while repairing scooter

Ensure fire fighting equipments are in place to ensure fire handling

Requirements

• Only male candidate.
• Min qualification : 12th+diploma / ITI / graduation / post graduation
• Min experience : 1 year in an automobile industry in service sector.

Benefits

Upto 2.76lpa CTC including  PF+ ESIC