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Service Desk Specialist
Zensar TechnologiesPalakkad, IN30+ days ago
Job descriptionProviding exceptional customer support through emails, telephone, and service tickets. Proactively communicating updates and resolutions to customers. Liaising with carriers and suppliers to escalate and resolve customer queries. Ensuring all customer data is accurately tracked and updated in the CRM system. Assisting with unbilled checks, usage reports, and client invoice queries. Dispatching monthly invoices to clients promptly. Coordinating with internal teams to maintain effective relationships. Sharing technical knowledge and specialist skills with colleagues to ensure cross-functional support coverage.
Responsibilities
Service Desk Operations
- Managing the service desk daily, handling fixed-line and mobile queries.
- Managing and resolving service tickets for solutions products and services.
- Using remote management tools to diagnose and resolve customer issues.
- Prioritising workflow in alignment with customer SLA requirements via service boards.
Customer Support
Administrative Tasks
Collaboration and Knowledge Sharing