Job Overview

Our client a distinguished hospitality group in East Africa is looking for an attentive and customerfocused Hotel Receptionist to join their front desk team. The ideal candidate will manage guest services with a warm welcoming attitude ensuring a memorable guest experience from checkin to checkout.

Key Responsibilities

• Guest Checkin & Checkout : Manage the front desk operations including efficient checkin / checkout processes and room assignment.
• Customer Service : Address guest inquiries requests and complaints professionally and promptly ensuring high satisfaction levels.
• Reservation Management : Handle room reservations modifications and cancellations in the hotels booking system.
• Billing and Payments : Process guest payments and maintain accurate records of transactions invoices and expenses.
• Communication : Coordinate with other hotel departments to ensure seamless guest services including housekeeping maintenance and room service.
• Information Resource : Provide guests with information about the hotel amenities local attractions and dining options in the area.

Qualifications

Skills :

Benefits