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Helpdesk Senior Representative

NTT DATA ServicesNoida, Uttar Pradesh, India

30+ days ago

Job type

Permanent

Job description

Helpdesk Senior Representative

Location : Noida - , Salary : CompetitiveType : PermanentMain Industry : Advertiser : Job ID : 130549891Company : NTT DATA ServicesPosted On : 23 May 2024 Requirements :

type="disc"-

Helpdesk Associate at Grade-5 position in Service Desk
Must be a Graduate.
Good communication skills with international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
10 Hours of shift

Job description : type="disc"-

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

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