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Specialist People Solutions - LOAs (NA and Canada)
ConcentrixIND Gurugram30+ days ago
Job type
- Full-time
Job descriptionBachelor's / Master’s degree in Human Resources is preferred.2-3 years of experience in handling Leave of Absence service for North America (Including Canada) is required. 4-5 years of experience working in an HR Shared Services is required. . Excellent communication skills. Knowledge of tools like Workday, eSTART and BMC Helix, Service Now or any other case management system is highly preferred. Advance proficiency in both oral and written English. An additional level of French will be considered a plus. Excellent research & analytical skills to problem solve and navigate ambiguous situations. Proficient in using MS Office (Word, Excel, Outlook) Entrepreneurial in Action Be Agile, Be Adaptive Be Great Together Build Character, Grow People Connect and Care Dare to Imagine Solution Mindset
Description
Responsibilities
- Process and manage leave request in accordance with Canadian federal and provincial labor laws.
- Provide excellent customer service experience to the employees / leaders reaching out to the People Solutions Center.
- Partner with PS teams in Canada for complex cases, escalations and other requests as needed.
- Maintain accurate records of leave request and status in internal case management system.
- Generate reports and metrics on leave activities for internal audits and reviews.
- Respond to employee inquiries through chat, email, and ticketing system in a timely and efficient manner.
- Provide detailed information on different types of leaves including maternity, sick and personal leave.
- Ensure employees are informed about leave entitlement and necessary documentation.
- Organize and participate in team coordination meetings and training sessions.
- Maintain a high level of confidentiality related to business or employee information protected by company policy and federal / provincial regulations.
Qualifications
Behavioral Competencies
Location :
IND Gurgaon - Bld 6 Ground & First Floor
Language Requirements :
Time Type :
Full time