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Analyst Quality Assurance

AltisourceBengaluru, Karnataka, India

30+ days ago

Job description

We are seeking a detailoriented and analytical Analyst Quality Assurance to join our team in Bengaluru India. In this role you will be responsible for ensuring the highest standards of quality in our US mortgagerelated processes and services. The ideal candidate will have a keen eye for detail strong analytical skills and the ability to drive continuous improvement in our operations.

Perform quality assurance reviews for voice and nonvoice processes related to US mortgage eviction sale and closing activities
Analyze findings from process reviews and develop comprehensive reports highlighting trends and opportunities for improvement
Make datadriven recommendations to reduce process variation and eliminate errors
Track and follow up on business unit responses to identified findings from process reviews
Collaborate with management to develop and implement project plans addressing opportunities identified through quality assurance activities
Escalate unresolved issues to senior management and work towards their resolution
Provide timely and accurate reports to management documenting observations from reviews
Assist in implementing changes or modifications to the Quality Assurance departments evaluation process
Stay updated on industry best practices and regulatory requirements in the US mortgage sector

Qualifications :

Bachelors degree in Business Administration Finance or a related field

25 years of experience in quality assurance preferably in the US mortgage industry

Indepth knowledge of US mortgage processes including eviction sale and closing procedures

Strong analytical skills with proficiency in data analysis and reporting tools

Excellent communication skills both written and verbal for conducting voice and nonvoice audits

Demonstrated ability to identify process improvements and implement effective solutions

Attention to detail and a commitment to maintaining highquality standards

Proficiency in Microsoft Office suite particularly Excel for data analysis

Experience with quality assurance methodologies and best practices

Strong problemsolving skills and the ability to work independently and as part of a team

Adaptability to changing priorities and the ability to manage multiple projects simultaneously

Additional Information :

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

Competitive salary based on your experience and skills

Good Health

Comprehensive insurance plans; Medical insurance for employees and family Personal Accident Benefit and Life Insurance for employees

Wellness Programs Doctor support Psychologist Counselor Onsite health checkup camps etc.

Happiness

10 paid holidays plus 26 paid days off per year

Lots of employee engagement activities

OUR CORE VALUES

For our employees customers and shareholders we commit to

Act with Integrity exhibit unwavering integrity compliance and ethical conduct at all times

Energize People enable exceptional people to energize their teams and drive results

Empower Innovation reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

Exceed Customer Expectations execute worldclass solutions to deliver value and delight our customers

Win as a Team embrace the passion energy and power of our global teams to win as OneAltisource

Enrich Communities create positive impacts for the communities where we live and serve

Remote Work : Employment Type :

Fulltime

Key Skills

Test Cases,SQL,Quality Assurance,Agile,TFS,Jira,Software Testing,Test Automation,Cucumber,QA / QC,SDLC,Selenium

Experience : years

Vacancy : 1