What success looks like in this role :

• Job Summary
• The Technical Support Consultant provides deeply technical Microsoft Lync and Skype for Business support to our Enterprise Customers. Technical Support Consultants are accountable for resolution of the most complex technical Incidents and Problems. Job responsibilities include :
• Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products.
• Manage escalations to ensure timely and high quality resolution of all issues.
• Monitoring & maintaining availability of customer’s ‘Lync’ and ‘Skype for Business’ infrastructure.
• Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environment.
• Write technical articles contributing towards product knowledge base
• Analyze user problems and develop trouble shooting solutions
• Improve existing systems by analyzing areas of modification with a team or individually Maintain systems by monitoring,
• Identifying, and correcting network issues Create technical specifications and best practices
• Update knowledge and skills regularly through in-house and external courses, manuals, and new applications

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You will be successful in this role if you have :

B.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)

Experience :

Minimum 7 years relevant work experienceMust have prior experience providing technical support to Enterprise CustomersPrior exposure to Microsoft Unified Communication Technologies

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.