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Product Support Specialist (Customer Support)
CareStack - Dental Practice ManagementTrivandrum, Kerala, India17 days ago
Job descriptionBe a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform. Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Analyse and report product malfunctions (for example, by testing different scenarios or Update our internal databases with information about technical issues and useful Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing team Graduates in any discipline with excellent verbal and written communication skills Experience as a First-line Technical / Product Support Specialist / Customer Support or Good analytical, problem-solving, and system thinking ability Familiar with healthcare Industry will be a plus Experience using help desk software and remote support tools System knowledge of Enterprise ERP and CRM applications Self-starter and a good team player with the ability to multitask in a high-pressure, fast-
Location
- Trivandrum
Shifts :
Willing to work in any shifts - US / UK / AUS
Responsibilities
impersonating users)
discussions with the team.
Skills and Qualifications
similar role
paced environment
Note :
As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.