Information technology Manager

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe (NME), Nipro PharmaPackaging International (NPI), and the Institute for Medical Practice (iMEP) Belgium.

At Nipro’s manufacturing plant in India is certified as a Great Place to Work 2024, Top 50 India’s Best Workplaces™ in Manufacturing 2024, and India's Best Workplaces Building a culture of Innovation by All 2024.

About the job :

The role involves leading local IT projects and supporting global initiatives in India. Responsibilities include maintaining infrastructure, collaborating with IT centers, and ensuring alignment with Nipro Europe's IT team. Priorities include delivering exceptional customer service, optimizing IT processes, and managing vendor relationships. Additionally, the role encompasses overseeing service delivery for Nipro Europe and supporting operations in a Tally Prime environment with a focus on continuous improvement.

What you’ll do :

• Overall responsible for all Major IT transformation & integration Projects in India including roll-out of global projects at local / India level.
• Propose projects to HQ with project outlines, scope & budget & close follow-up on the implementation. Work closely with Chief Information Officer and Global IT Project Manager in order to maintain parity with standard Global IT strategies.
• Monitor daily operations with regards to service desk. Propose projects to improve services to end users for all Nipro Europe.
• Propose a generic CAB process and ensure all IT departments follow the CAB instructions. Coordinate the CAB.
• Vendor relationship with our service desk provider.
• Monitor local Infrastructure e.g. server hardware, network, software & operating systems. Pro-actively work together with the different IT Center of Excellence to resolve any issue.
• Assisting in testing, installing and upgrading IT systems and services, supporting data storage and backup / restore activities.
• SPOC for local business on any IT related questions, manage local IT budget and ensure customer satisfaction.
• Assisting in defining and documenting IT procedures mainly in the area of service delivery e.g. incident / change / problem management.
• Create and drive a culture of exceptional customer experience. Manage and coach the service desk and local support team, giving guidance, sharing best practices, and helping out where necessary. Improve staff skills and extend knowledge base.
• Monitor IT-Services to plan and take proactive measures to improve the services. Within Service Delivery (Service Desk) : Identify, document, and implement best practices processes.
• Negotiate together with procurement team for Service Agreements with external providers.
• Management of CCTV surveillance system, Meeting Room VC devices and Telephone system.

What you’ll need :

What We’ll Offer

To the right candidate, we will offer the ability to develop and grow in a fast-paced international business setting. In addition to a competitive salary and benefits package, you will land in a friendly and dynamic workplace environment where people enjoy autonomy and taking initiative. Together with you and the team, you will be part of a “Nipro family network” that draws upon talent from around the globe.