Job Description
As a Dynamics 365 CRM Functional Consultant, you will work closely with clients to understand their business processes, gather requirements, and design, configure, and implement tailored Dynamics 365 CE / CRM solutions. You will act as a bridge between business needs and technical execution, ensuring solutions align with industry best practices and drive client success.
Requirements
- Overall 6+ years of IT experience with 4+ years of experience in Dynamics 365 CE / CRM implementations, with at least 2-3 full-cycle projects (preferably involving Sales, Customer Service, Marketing, or Field Service modules).
- Strong understanding of Dynamics 365 CRM architecture, entities, workflows, business rules, and Power Platform (Power Apps, Power Automate).
- Ability to map business processes to Dynamics 365 capabilities and propose practical solutions.
- Excellent verbal and written communication skills to engage with stakeholders at all levels, including non-technical users.
- Strong problem-solving and analytical abilities to identify gaps and design effective solutions.
- Certifications : Microsoft certifications such as MB-200, MB-210, MB-230, or PL-200 (preferred but not mandatory).
Preferred :
Experience with Agile / Scrum methodologies.Knowledge of related Microsoft tools (e.g., Power BI, SharePoint, or Azure).Prior consulting experience with a Microsoft Partner or end-user organization.Work Environment :
Should be local in Kolkata. 2-3 days onsite in the office required.Need 4 hours overlap during US PST hours.Requirements
Azure Dev ops, creating users stories, scrum and Sprint cycle.