The Offer
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role
The Job
You will be responsible for :
Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.The Profile
Job Role- Customer Support for Semi tech process.
Customer care representative - >1 year Experience
Sr. Customer care representative - >2 year Experience
Requirement : -
Communication - Excellent Communication skills who can speak with US natives.Experience (Yrs) minimum 6 months of International Bpo voice exp + Blended Process Experience is must.Should have computer and Internet knowledge / knowledge of Billing queriesExperience Type (B2B / B2C) B2B and B2CIndustry Pref BPO Geography ( Domestic / International) InternationalAny Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sources .Must Have International voice process .Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his / her thought) Ability to handle tough situation with customer.Excellent communication skills. Customer handling skills.Strong ability to multitask and take fast decisions independently.Willing to work in a 247 environment (Rotational shifts / 5 Days a week).Fixed CTC 4 lpa to 4.5 lpa
1. Office Location- Pune Hinjewadi
2. Mode of Work (Onsite / WFH / Hybrid) Onsite – Work from Office
Geography US Telecom Project Working Days 5 days per week / split week off.
Cab facility available Both Side
Shift Timings ( EU / Middle East / / US / UK Shift) US process – night shift will be there but agent should be ok with 24
7 / rotational shifts –The Employer
Our client is dedicated to transforming the way businesses manage their human resources. As a premier HR consultancy firm,
Our client specializes in providing innovative and tailored solutions that address the unique challenges faced by organizations in today’s dynamic business environment.
